Refund policy

At MM Apparel, we want you to be completely satisfied with your purchase. This Return & Exchange Policy explains your rights and obligations when returning or exchanging items purchased from our website https://mm-apparel.com. By placing an order with us, you agree to the terms set out below.

1. Eligibility for Returns

Items must be returned within 10 (ten) days from the date of delivery.
Returned items must be:

Unused and unworn.
In their original packaging with tags intact.
Accompanied by valid proof of purchase (invoice or order confirmation).

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items cannot be returned or exchanged unless defective:

Intimate apparel (e.g., undergarments).
Customized or personalized products.
Sale or clearance items.
Any items that are damaged due to customer misuse.

3. Defective or Damaged Items

If you receive a defective, faulty, or damaged item, you must notify us within 2 (two) days of delivery.
Upon verification, we will offer either:

A replacement (subject to stock availability), or
A full refund to your original payment method.

4. Return Process

To initiate a return:

Contact our Customer Service Team at [Insert Official Email] or call (042) 3575 0609.
Provide your order number, product details, and reason for return.
You will receive step-by-step instructions on how to return the item.

5. Refunds

Refunds are processed within 10 (ten) business days after we receive and inspect the returned item.
Refunds will be issued using the original payment method only.
In case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.

6. Shipping Costs for Returns

Customers are responsible for return shipping costs.
If the return is due to an error on our part (e.g., wrong item shipped or defective product), we will cover the return shipping cost.

7. Exchanges

Exchanges are permitted subject to product availability.
If the requested item is not available, you may choose a refund or store credit instead.

8. Cancellations

Orders may be canceled within 24 hours of placement.
After this period, cancellations may not be possible if the order has already been processed or dispatched.

9. Contact Information

For return, exchange, or cancellation requests, please contact us at:

MM Apparel – Customer Service Team

Email: bespokemmapparel@gmail.com

Whatsapp: 03001191285
Phone: (042) 3575 0609
Website: https://mm-apparel.com